How to configure Telus Home Security and make it working?

Configuring and activating your TELUS Home Security system involves setting up the hardware, connecting it to your network, and ensuring it functions as intended. Here's a step-by-step guide:

1. Unbox Your TELUS Home Security Kit

Ensure you have:

• Smart Hub or Panel.

• Sensors (e.g., door/window sensors, motion detectors).

• Cameras (if part of your package).

• Other devices like thermostats or smart locks (optional).

• Power adapters and any mounting accessories.

2. Install the Smart Hub

1. Choose a Location:

   • Place the hub near a central area in your home for optimal communication with all sensors and devices.

   • Avoid placing it near large metal objects, thick walls, or electronic devices that may cause interference.

2. Power Up the Hub:

   • Plug the hub into an electrical outlet using the provided power adapter.

   • Follow the on-screen instructions or LED indicators to proceed with setup.

3. Connect the Hub to the Internet

1. Via Ethernet (Preferred):

   • Use an Ethernet cable to connect the hub to your TELUS modem/router.

2. Via Wi-Fi:

   • During setup, the hub will prompt you to connect to a Wi-Fi network.

   • Select your network and enter the password.

4. Install and Pair Sensors

1. Door/Window Sensors:

   • Clean the surface where the sensors will be mounted.

   • Attach the larger sensor to the door/window frame and the smaller magnet to the moving part.

   • Use the adhesive strips or screws provided.

2. Motion Detectors:

   • Mount the detector in a corner about 6-7 feet high, angled to cover the desired area.

   • Avoid placing it near heat sources or air vents.

3. Cameras (if included):

   • Install cameras in desired locations (e.g., entry points).

   • Connect them to power and pair them with the system via the app.

5. Download the TELUS SmartHome App

1. Go to the App Store (iOS) or Google Play Store (Android).

2. Search for and download the TELUS SmartHome app.

3. Log in with your TELUS credentials or create an account.

6. Pair Devices with the Hub

1. Open the TELUS SmartHome app and follow the setup wizard.

2. Add each device (sensors, cameras, thermostats) by selecting "Add Device" in the app.

3. Follow the instructions to pair each device. Most devices will pair automatically when brought close to the hub.

7. Customize Your System

1. Name each device for easy identification (e.g., "Front Door Sensor," "Living Room Camera").

2. Set up zones or groups for specific areas of your home.

3. Configure notifications and alerts in the app to suit your preferences.

8. Test the System

1. Arm and disarm the system to ensure it functions correctly.

2. Trigger sensors to verify they send alerts to the hub and app.

3. Check camera feeds in the app.

9. Activate Monitoring (if applicable)

If you have professional monitoring:

1. Contact TELUS to activate the service.

2. Provide any required information, such as emergency contacts.

10. Troubleshooting Tips

• Devices Not Pairing?

  • Ensure they are within range of the hub.

  • Reboot the hub or device and try again.

• Wi-Fi Issues?

  • Move the hub closer to the router or use an Ethernet connection.

• Sensors Not Responding?

  • Check the battery levels or reposition the sensor.

For additional support or professional installation, contact TELUS Home Security customer service at 1-855-255-8828.